14-Day Refund Policy for Cybersecurity Services

Effective Date: July 27,2023

Thank you for choosing MyCyberGuardians.com (“we,” “our,” or “us”) for your cybersecurity needs. We are committed to providing top-quality services to our customers. In the event that you are not satisfied with our services, we offer a 14-day refund policy as follows:

  1. Eligibility for Refund

Our 14-day refund policy applies to new customers who have purchased our cybersecurity services directly from us or through our authorized resellers.

  1. Refund Request Process

To initiate a refund request, you must follow these steps:

2.1. Contact Support:

  • Within 14 days from the date of purchase, contact our customer support team at support@mycyberguardians.com or 775-442-4621 to request a refund.
  • Provide your order details, including the purchase date and any relevant information about the service you are seeking a refund for.

2.2. Explain Reason for Refund:

  • Please provide a brief explanation of the reason for your refund request. While you are not obligated to provide a reason, your feedback is valuable to help us improve our services.
  1. Refund Conditions

Our refund policy is subject to the following conditions:

3.1. Valid Refund Requests:

  • Refund requests will only be considered for the initial purchase of our cybersecurity services within the first 14 days of purchase.
  • After the 14-day period, refund requests will not be eligible for consideration.

3.2. Unused Services:

  • To be eligible for a refund, you must not have used or consumed the cybersecurity services for which you are seeking a refund.
  • Any service usage beyond the 14-day period will be deemed as acceptance of the services and will not qualify for a refund.

3.3. Refund Amount:

  • The refund amount will be equivalent to the original purchase price of the cybersecurity service.

3.4. Payment Method:

  • Refunds will be issued using the same payment method used for the original purchase.
  1. Refund Processing

Upon approval of your refund request and meeting the refund conditions, we will initiate the refund process. Please allow up to 7-10 business days for the refund to be processed and reflected in your account.

  1. Exclusions

The following circumstances are excluded from our 14-day refund policy:

5.1. Renewals:

  • Refunds are not applicable to renewal payments for ongoing cybersecurity services.

5.2. Third-Party Services:

  • Refunds are not available for third-party products or services that may be offered in conjunction with our cybersecurity services.
  1. Contact Us

If you have any questions or concerns regarding our refund policy or wish to initiate a refund request, please contact our customer support team at support@mycyberguardians.com or 775-442-4621.

Last Updated: July 27,2023