Frequently Asked Questions

If your questions are not answered here, please contact us and we would be happy to answer any questions you may have.

At, we’re here to keep you safe & secure! We provide a range of essential services to keep your devices running smoothly and your digital life secure. From tech support and virus detection/removal to backup and restore, and device management and monitoring – we’ve got you covered. Trust us to handle all things “computer stuff” with a smile, so you can enjoy a worry-free online experience!

Here are the key services we offer:

  • Tech Support:
    • Friendly experts to guide you through any tech issues.
    • Patiently address questions and provide clear solutions.
    • Empower you to use technology confidently.
  • Virus/Malware Protection:
    • Robust security to shield your devices from cyber threats.
    • Real-time detection and proactive defense against viruses.
    • Secure your data and digital life from online risks.
  • Managing Devices:
    • Simplify device management with our user-friendly platform.
    • Personalized setup and configurations for your devices.
    • Keep your devices updated with the latest security patches.
  • Monitoring Devices:
    • Vigilant monitoring to detect potential device issues.
    • Proactive measures to prevent device performance decline.
    • Ensure your devices are always optimized and secure.
  • Backup and Restore:
    • Automatic and secure data backup to the cloud.
    • Easy restoration of files and data when needed.
    • Safeguard your precious memories and important documents.

With, you’ll enjoy comprehensive services that enhance your tech experience, provide protection from cyber threats, and simplify the management of your devices. Our friendly team is here to support you every step of the way!

At, we understand that technology-related issues can happen at any time. That’s why we strive to provide support during convenient hours to assist you promptly. Our business hours are as follows:

Monday to Saturday: 6:00 AM to 6:00 PM Pacific
Sunday: Closed

During our operating hours, our friendly team of experts is available to address your tech queries, provide assistance with our services, and ensure you have a smooth and enjoyable experience. If you have any questions or need support, don’t hesitate to reach out during our business hours, and we’ll be more than happy to help!

At, our approach sets us apart. We pride ourselves on being friendly and supportive, making technology easy for everyone. Our team of experts is here to assist you with any challenge, ensuring a smooth and hassle-free digital journey.
From assisting with device concerns and virus protection to securing your precious data and monitoring your devices, we provide user-friendly services that keep you confident and in control. Trust us for a delightful experience, where you’ll feel empowered and well taken care of every step of the way!

Absolutely! We welcome caregivers and adult children who wish to book our services for their loved ones. We understand the importance of providing a secure and user-friendly digital experience for seniors and individuals who may need extra support with technology.

When you book our services for your Loved One, rest assured that our friendly team will take the time to understand their unique needs and preferences. We’ll guide them through the process with patience and compassion, ensuring they feel comfortable and confident using their devices.

At, we’re here to make technology safe  & secure for everyone, including your loved ones. Feel free to reach out to us, and together, we’ll ensure they receive the support they need to stay connected and protected in the digital world!

At, we have different levels of membership to fit how many devices you need covered. With this membership, you can receive assistance and protection for multiple devices, ensuring that your entire digital ecosystem is covered. Whether you have desktops, laptops, or Macs, we’re here to support and protect them all under one convenient membership plan. Feel free to reach out to our friendly team for more details on our membership options and how they can cater to your specific needs. We look forward to helping you and your devices stay secure and running smoothly!

At, we’ve got you covered! We provide support for a wide range of devices, including:

  • Desktop Computers: Whether you have a Windows PC or an iMac, we’re here to assist with any tech issues you encounter.
  • Laptops: From Windows laptops to MacBook Air and MacBook Pro, we’ll help you keep your laptops running smoothly.
  • Mac Computers: If you’re an Apple user, rest assured that we offer support for all your Mac devices.

No matter the type or brand your device is, our friendly experts are ready to assist you with patience and expertise. Feel free to reach out with any questions or concerns you may have about your desktops, laptops, or Macs – we’re here to help! (mobile devices coming soon)

Canceling with us is simple and hassle-free! If you ever decide to discontinue our services, just reach out to our friendly support team through phone or email, and we’ll assist you with the cancellation process right away. We value your experience with us, and we want to ensure that your needs are met every step of the way, including if you decide to cancel. Rest assured, we’re here to make the process smooth and seamless for you. If you ever change your mind, you’re always welcome to return and be part of our community again. Thank you for considering us, and we’re here for you whenever you need us!

Ensuring your safety and security is our top priority. We take every measure to provide a safe and protected environment for our customers. Here’s how we ensure your safety:

  1. Robust Security Measures: Our platform is equipped with the latest security protocols and encryption technologies to safeguard your data and protect your devices from cyber threats.
  2. Trusted Professionals: Our team consists of qualified experts who undergo rigorous background checks. You can trust our knowledgeable and friendly staff to assist you with the utmost professionalism.
  3. Privacy Protection: We value your privacy and adhere to strict confidentiality standards. Your personal information and data are treated with the utmost care and are never shared with unauthorized parties for marketing purposes.
  4. Transparent Policies: Our policies and terms of service are clear and upfront, ensuring you have a comprehensive understanding of our practices and procedures.
  5. Customer Support: If you have any concerns or questions about your safety, our friendly customer support team is available to address them promptly and effectively.

At, your safety is paramount, and we strive to create a secure and trustworthy environment for all our customers. You can feel confident using our services, knowing that we’ve got your back every step of the way. Join us with peace of mind, and experience the convenience and care of our user-friendly platform!

Getting your problem fixed is as easy as reaching out to us! Here’s how you can do it:

  1. Contact Our Support Team: Reach out to our friendly support team via phone, email, our website’s contact form or click the chat icon in the lower right corner of the screen. Let us know about the issue you’re facing, and we’ll be happy to assist you.
  2. Explain the Problem: Describe the problem you’re experiencing in detail. The more information you provide, the better we can understand the issue and provide an effective solution.
  3. Remote Assistance (If Needed): In some cases, we may offer remote assistance, where our experts securely connect to your device to diagnose and fix the problem. Rest assured, your privacy is always respected during this process.
  4. Expert Guidance: Our skilled technicians will guide you step-by-step through the solution. We’ll make sure you understand the process and feel confident in resolving the problem.
  5. Follow-Up Support: If the issue persists or you have further questions, don’t hesitate to reach out again. We’re here to provide ongoing support and ensure your satisfaction.

At, your problem is our priority, and we’re dedicated to delivering the best possible solution. We’re just a message or call away, ready to assist you with a friendly and effective resolution. Let us take care of your tech challenges so you can get back to enjoying a smooth digital experience!

Reaching a real person is quick and easy! At, we’re always here to assist you. To reach a person, you can:

  1. Call Us: Simply dial our customer support hotline, and one of our friendly representatives will be happy to help you with your questions or concerns.
  2. Email Us: Drop us an email with your query, and our team will promptly respond with the information or assistance you need.
  3. Contact Form: Fill out the contact form on our website or chat with us in the lower right side of the screen, and we’ll get back to you as soon as possible.

No matter the channel you choose, you can rest assured that a person, not an automated response, will be there to address your needs. We value your time and trust, and our team is dedicated to providing the personal attention you deserve. Reach out to us today, and let us be your friendly tech support!

With our subscription, you’ll enjoy a comprehensive range of benefits to ensure your devices are safe & secure. Here’s what’s included in our subscription:

  1. Tech Support: Access to our friendly experts who will guide you through any tech issues and provide clear solutions.
  2. Virus/Malware Protection: Robust security measures to shield your devices from cyber threats, with real-time detection and proactive defense against viruses and malware.
  3. Device Monitoring: Vigilant monitoring to detect potential device issues and proactive measures to prevent performance decline.
  4. Backup and Restore: Automatic and secure data backup to the cloud, with easy restoration of files and data whenever needed.
  5. Support for Multiple Devices: Coverage for multiple devices, including desktops, laptops, and Macs.
  6. Personalized Guidance: Our team of experts provides personalized assistance and solutions tailored to your specific needs.
  7. Security Updates: Regular updates and improvements to your devices to ensure the highest level of security for them.
  8. Prompt Customer Support: Access to our friendly customer support team for any questions or concerns you may have.

With our subscription, you’ll have all the tools and support you need to navigate the digital world with confidence. Experience the convenience and peace of mind that comes with our comprehensive package, designed to keep you safe & secure. Join us today and let us be your trusted tech partner!

Our remote install and setup process is designed to provide you with a seamless and hassle-free experience. Here’s what’s included:

  1. Personalized Guidance: Our friendly technician will connect to your device remotely, guiding you through every step of the installation and setup process.
  2. Software Installation: We’ll remotely install the necessary software & tools, to monitor/manage you devices.
  3. Configuration & Customization: Our technician will configure the installed software, ensuring it works optimally, taking notes and making adjustments to suit your personal needs.
  4. Security Enhancements: As part of the setup process, we’ll implement essential security measures to keep your device safe from online threats.
  5. Testing & Troubleshooting: To guarantee everything is functioning as intended, we’ll conduct thorough testing and address any issues that may arise.
  6. Support & Follow-Up: Our support doesn’t end with the setup. We’re available to answer any questions at any time.

With our remote install and setup service, you can enjoy the convenience of having  your devices safety & security  professionally implemented and configured without leaving your home.

While we take extensive measures to enhance your online security, it’s important to understand that no system can guarantee 100% protection against hackers or cyber threats. The digital landscape is constantly evolving, and hackers employ sophisticated methods to breach security measures.

However, at, our mission is to provide you with robust and reliable protection to minimize risks and safeguard your digital life. Our team of experts continuously update our security protocols to stay one step ahead of potential threats.

We strongly recommend following best practices for online safety, such as regularly updating your software, using strong passwords, being cautious with emails and links, and practicing safe browsing habits. By combining our security measures with your proactive efforts, you can significantly reduce the risk of falling victim to cyberattacks.

Rest assured that we’re dedicated to providing the highest level of security, and our friendly support team is always here to address any concerns or questions you may have. Your safety is our priority, and we’re committed to empowering you with the tools and knowledge to navigate the digital world with confidence.

Our backup & restore feature is designed to offer you comprehensive data protection and peace of mind. Here’s what’s included in this user-friendly service:

  1. Automatic Data Backup: Our system automatically and securely backs up your entire computer including: essential data, files, photos, and documents on a regular basis. You don’t have to worry about remembering to do it manually – we’ve got you covered!
  2. Secure Cloud Storage: Your backed-up data is encrypted and stored in a secure cloud environment, ensuring it’s protected from hardware failures, theft, or other unexpected events.
  3. Easy Data Restoration: If you ever need to retrieve your data, our user-friendly restore process makes it a breeze. Your files are just a few clicks away, ready to be accessed and restored to your device.
  4. Prompt Customer Support: If you encounter any issues or need assistance with data restoration, our friendly support team is available to help you at any time.

With’s backup & restore feature, you can enjoy the convenience of automatic and secure data backup, knowing that your important files are protected and easily retrievable whenever you need them. Your digital memories and important documents are in safe hands with us!

At, we’re here to help you with all your technology questions, no matter how simple or complex they may seem. Our friendly team is here to assist you with tasks like:

  1. Troubleshooting Issues: If your computer isn’t working as it should, we’ll guide you through the steps to fix it and get you back on track.
  2. Setting Up Email and Apps: We’ll help you set up and configure your email accounts and other applications so you can stay connected with your loved ones.
  3. Connecting to the Internet: If you’re having trouble connecting to the internet, we’ll help you troubleshoot and get you back online.
  4. Printer and Device Help: Need help setting up your printer or other devices? We’ve got you covered and can make sure they work smoothly.
  5. Understanding Software: We’ll explain how to use different software or apps, so you can easily navigate and enjoy the digital world.
  6. Protecting Your Data: We’ll help you back up your important files and show you how to keep your data safe from any troubles.
  7. Staying Safe Online: Our team can provide tips to keep you safe from online scams and protect your privacy.
  8. Making Devices Easier to Use: If you want to make your devices simpler to use, we can show you tricks to make everything more user-friendly.
  9. Improving Performance: Is your device running slow? We’ll provide guidance on how to improve its performance.
  10. Any Other Questions: No question is too small! Feel free to ask anything, and we’ll do our best to provide friendly answers and help.

At, our goal is to make technology easy and enjoyable for you. We’re here to assist you with patience and understanding, so you can stay connected, informed, and confident in the digital world. Don’t hesitate to reach out – we’re just a call away and happy to help!

We’re here to focus solely on keeping your device secure through cybersecurity and updating software. While we don’t directly handle hardware-related issues, we’ll be more than happy to guide you on how to find the right help.

If you encounter any hardware problems, we recommend reaching out to a reliable local technician or the manufacturer’s support team. They’re experts in fixing hardware issues and can provide you with the best solutions for your device.

No matter what hardware you have installed, when it comes to cybersecurity and software updates, you’re in the right place! Our team is dedicated to safeguarding your digital world and ensuring your software stays up-to-date to protect you from online threats. So, if you have any questions related to cybersecurity or software, don’t hesitate to ask – we’ve got you covered!

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Need help now? Give us a call.


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Members, be sure to go to the “Members Help Area” at the top of this page for priority support.

Not a Member yet? Send us an email at any time with your questions, or use the form on this page. We aim to respond within 4 – 5 hours.


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